The Future of Retail Starts After the Purchase

12 Nov 2026
Keynote Theatre 1
Retail has spent decades optimising the point of sale, yet the greatest opportunity now lies beyond it. This keynote explores how AI, Digital Product Passports, and post-purchase commerce are transforming customer relationships, creating new revenue streams, improving supply chain transparency, and helping brands build direct, trusted connections with consumers in an increasingly fragmented digital landscape.
Speakers
Leanne Elliott Young
Leanne Elliott Young, Co-Founder and CEO - Patina