It's that time of year again when retailers start preparing for their busiest season: peak season. This is also when retailers see their highest sales and profits of the year. Given today’s competitive retail landscape, it is more important than ever for businesses to stay on top of the trends to get the most out of their peak season sales. With this in mind, our media partner, Parcel Monitor, has compiled a list of what consumers are anticipating this upcoming peak season.
Key takeaways of the article are:
- With a free returns policy, 52% of consumers are more likely to cart out a higher number of items from the same store.
- Diversifying your delivery options increases customer confidence, which in turn results in greater sales, customer retention, and satisfaction.
- Omnichannel customers spend an average of 15 to 30% more than their single-channel or multichannel counterparts.
- Millennials are the most active demographic of online shoppers, with 44% of them shopping multiple times a week.
Check out the full article at Parcel Monitor!